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Refund & Return Policy
Refund & Return Policy
Last Updated: 26 June, 2025
At DND Textiles, we value your satisfaction. If you’re not completely happy with your purchase, we’re here to help
Eligibility for Returns
We accept returns under the following conditions:
The item must be unused, unwashed, and in original condition
Tags must be intact and the item should be in its original packaging
Return request must be raised within 7 days of delivery
Non-Returnable Items
The following items are not eligible for return:
Products that have been worn, washed, or damaged by the customer
Custom-sized or personalized orders (unless damaged or defective)
Items purchased on final sale or during clearance events
Return Process
Email us at support@dndtextiles.com with your order ID and reason for return.
Our support team will guide you through the next steps and provide a return address.
Once we receive and inspect the item, we will process your refund or exchange.
🕐 Processing Time: Refunds are usually processed within 5–7 business days after receiving the item.
Refunds
Refunds are made to the original method of payment. You will receive an email confirmation once your refund has been initiated.
Shipping charges are non-refundable unless the product received was incorrect or damaged.
Exchange Policy
Want a different size or style? We offer one-time free exchange on eligible products. Just contact us within 7 days of delivery to request an exchange.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery
Share clear photos of the product and packaging
We’ll arrange a replacement or full refund at no additional cost
Contact Us
If you have any questions about our Privacy Policy, please contact us:
📧 support@dndtextiles.com
📍 3A Rudrashree Apartment, Shashtri Nagar, Kanke Road, Ranchi, Jharkhand – 834008
